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Someone to ring on a Sunday.
Shops do not close on bank holidays, so neither does support. Every till is monitored, backed up nightly and updated without you doing anything.
UK EPOS support, every day of the year
Remote monitoring on every till, nightly backups, and a person to speak to on a Sunday afternoon — not a ticket queue and a target response time.
365 days a year
Phone and remote support every day, including evenings and weekends, from the UK.
Watched remotely
A health agent on each till reports problems to us, so we often know before you ring.
Backed up nightly
Automatic overnight backups and maintenance, so a dead machine is an inconvenience, not a disaster.
Training that comes back
New staff in December? We will run them through it, at no extra charge.
Updates included
New features and compliance updates arrive without a bill attached.
Hardware cover
Faults covered under your plan, with a replacement unit rather than a repair queue.
Get in touch
However suits you.
Fastest way to reach us. Send a photo of the screen and we will tell you what it means.
Message us →Live chat
On every page. We answer from a phone, so it is a person, not a bot.
Bottom right of your screenWho did what
Every shift has a name on it.
Staff sign in with a PIN, so takings, refunds and discounts belong to a person and a session rather than to the shop in general.
PIN sign-in. A short till belongs to a shift, not to everybody.
End the shift, or submit the Z read.
Questions
What support actually covers.
What is included in support, and what costs extra?
Everything is included in the monthly licence: phone and WhatsApp support every day of the year, software updates and new features, fault fixing, remote monitoring, nightly backups, on-site visits where they are genuinely needed, and training — including when you take on new staff months later. There is no support tier to buy.
How quickly do you answer out of hours?
WhatsApp is the fastest route and is usually minutes during trading hours. Evenings and weekends are covered; if something is urgent say so in the first message and it is picked up rather than queued until Monday.
Do I get a ticket number and a first-line agent?
No. The person who answers works on the software. That is only possible because the team is small, and it is the main reason we keep it that way.
What does remote monitoring actually watch?
Whether each till is online, whether it has synced, whether the nightly backup ran, and whether anything has failed on it. In practice it means we often ring you about a problem before you have noticed it.
What happens to my data if my till dies?
The product file, sales history and back office live in the cloud with a nightly backup, so a dead terminal costs you the hardware and nothing else. A replacement is set up with your own data on it.
Will you train new staff after we have gone live?
Yes, at no extra cost. Staff turnover is normal in retail, and charging for training every time somebody new starts would make the system harder to use over time rather than easier.
Already a customer?
Message us any day of the year. If it is out of hours and urgent, say so and it will be picked up.