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Talk to someone who has worked a counter.
No switchboard, no ticket queue. You get a person, every day of the year.
How to contact epos-365
Three ways in, all of them answered by someone who works on the software. There is no first-line script and no ticket number: whoever picks it up can usually fix it while you are still on the line.
Fastest way to reach us. Send a photo of the screen and we will tell you what it means.
Message us →Where we are
AVS Digital Ltd
Registered in England & Wales, company number 15881271
VAT registration 493682937
21 Heath Drive, Romford, Essex, RM2 5QH, United Kingdom
When we answer
Every day of the year, including evenings and weekends. If something is urgent and out of hours, say so in your first message and it gets picked up.
If you are already a customer
Use WhatsApp and tell us the shop and the till number. Most things are solved remotely without anyone travelling.
Questions
Before you get in touch.
How quickly do you answer?
WhatsApp is usually minutes during trading hours and is the fastest route. Phone and email are answered every day of the year, including evenings and weekends. If something is urgent and out of hours, say so in the first message and it gets picked up rather than queued.
Do I have to book a demo to see a price?
No. Every price is already published on the pricing page — hardware, software per till and the flat 1% card rate. If you want it applied to your own shop, the quote page returns it in writing on one page.
Can you quote against my current EPOS bill?
Yes, and it is the most useful thing you can send. A recent invoice from your provider and one card statement is enough for us to compare like for like. If you are already on a better rate we will tell you so rather than talk around it.
I am already a customer and something is wrong. What is fastest?
WhatsApp, with the shop name and the till number. Most faults are fixed remotely without anyone travelling, because every till is monitored. How support works covers what is included.
Do you visit shops in person?
Yes, when it is genuinely needed — installs, changeovers and training are done on site and out of hours where that suits the shop. Day-to-day support is remote because it is quicker for you.
Want a price first?
Send your current EPOS invoice and a card statement and we will quote against it in writing.